Problem
Read the case study Starbucks Handles the Coronavirus. After you have thoroughly read this case scenario, respond to the following questions in paragraph form:
a) If you were a Starbucks employee in March 2020, would you be stressed? Why or why not?
b) For those employees who were experiencing stress in March 2020 due to the coronavirus, how could managers help them cope with that stress?
c) Do you agree with the steps Starbucks took in protecting employees and customers? Explain.
d) If you were Kevin Johnson, what would you have done differently to manage Starbucks' response to the coronavirus pandemic?
Case written by Dr. Steven Austin Stovall, Southeast Missouri State University.