Assignment:
Q1. Why is complaining important to marketers, and how should complaints be handled?
Q2. What influence can experienced emotions and mispredictions about emotions have on consumer satisfaction or dissatisfaction?
Q3. In what eight ways can consumers dispose of something?
Q4. Why is it important for marketers to consider both physical and emotional detachment aspects of consumer disposition?
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.