Problem 1: What is the value of using the views of key stakeholders and representatives from relevant target groups when collecting information about the settlement services sector?
Problem 2: How can you use the views of a stakeholder (internal or external) to further outcomes for clients?
Problem 3: Why does working as a team with colleagues and with workers in complementary roles in the settlement services sector produce effective outcomes for clients?
Problem 4: You are a young female community services worker. A male client from a different cultural background has made it clear in his words and body language that he would prefer not to deal with a young woman.
How might you modify your approach to this client and still ensure that his needs are being met?
Problem 5: Explain the primary objectives of the program that marks the beginning of the settlement process for forced migrants and refugees coming to Australia under the Humanitarian Program.