How can you project a more positive image over the

Question

1. How can you project a more positive image over the telephone?

2. What information should you always get when taking telephone messages?

3. When transferring calls, what should you avoid and why?

4. When you leave a message on voicemail, what information should you give?

5. What is telephone tag, and how can it be avoided or reduced?

6. How are small businesses benefiting from today’s technology?