Homework: Verbal and Nonverbal Communication
Part A: Answer the following three questions. Type your answers below each question.
1) What is the feedback? How can verbal feedback affect customer encounters?
2) Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.
3) What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?
Part B: Although we live in a global world, nonverbal communication in different cultures shows such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.
• Choose a culture and explore the differences in nonverbal communication in the following areas:
1) Facial expressions
2) Head movements
3) Hand and arm gestures
4) Physical space
5) Touching
6) Eye contact
7) Physical postures
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.