Assignment
Case Study "Achieving Quality Excellence in Shipment Delivery"
Case study questions:
• How can Murarka find out if the process involved in the premium express scheme is under statistical control?
• What is meant by random causes and assignable causes of variation? List a few conditions when it becomes imperative to carefully investigate process variations even if the process is under statistical control.
• How can Murarka identify the potential causes for the delay in the delivery of the shipments booked under the premium express scheme? Explain and show related method.
• Explain in detail an approach Murarka could take to identify the major causes for the delay in shipment.
• What is meant by process capability? How can Murarka find out if the new processes were meeting the target defect proportion?
Format your assignment according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the assignment, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.