Assignment: Quality Improvement- The Foundation, Processes and Tools
Scenario
You have recently been hired as a lead consultant for the University Medical Center. You have been working with the quality team and the Chief Quality Officer (CQO) on a long-term plan to improve patient satisfaction. The most recent survey results showed a 5% decline in overall patient satisfaction. Based on a review of the survey data, slow response time to call buttons ranked highest in terms of the source of dissatisfaction among patients. The team has decided to prioritize the management of call button response time to improve the patient satisfaction rates. In addition to improving patient satisfaction, decreasing the call button response time can support operational efficiency goals and can ultimately have a positive impact on the bottom line of the medical center. The long-term plan will be reflected in best practices, which will be implemented. Your project has almost come to completion and now it is time to summarize your improvement plan to the CEO.
Task:
o Clear and thorough evaluation of the one model of quality improvement. Included comprehensive descriptions of the model with multiple examples of how the model is used.
o Clear and thorough explanation of how call button response time can be met with the selected model of quality improvement. Included description of the challenge and at least two examples of how the model can decrease the challenge.
o Clear and thorough strategy to engage healthcare staff in quality improvement initiatives. Included comprehensive descriptions each strategic step and multiple ways that the healthcare staff will be engaged.
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.