Home Exercise on Service/Process Encapsulation and Metrics The Problem Context: A one-physician doctor’s office, supported by seven employees, with no real departments or divisions. Some of the problems noted in an initial conversation with the physician were: too much paperwork and too much time spent on administrative tasks. Overview description of the business process: A patient initiates a request for an appointment at the doctor’s office so that an appointment can be scheduled. When the patient arrives at the scheduled time, he/she “moves” through the system with data being captured and processed at each stage of the visit. The end result of the process is a series of activities intended to produce full revenue for the doctor’s office (and to bill the appropriate persons/agencies, including the patient and the insurance companies).
Your task(s) to complete this assignment: Identify what you believe to be two distinct services within the doctor’s office. Identify all of the underlying process activities for each service and then identify how each of these two services is connected to the other internal service, the customer, or another external entity. Remember that an internal service can be the client for another internal service that it relies on to perform its task (its problem-to-be-solved). Note: the term “client” is a generic term that can mean an external customer(s) or another internal process(s). There’s no one absolute correct process model, but some process models will be better than others.
To recap, identify two internal services in the doctor’s office, one external service provider, the external customer and how these services and entities are connected to each other. Once you’ve done this:
1. Create a process model using BizAgi 2. Encapsulate each internal service within a swimlane(the doctor's office is a “pool”), label the swimlanes and pool (the organizing elements). 3. Create two “black box” external pools to represent the two entities connected to the physician’s office (the services). 4. Show how the two external entities and two internal services in the Physician’s office are connected (show the workflow elements).
If no Bizagi please create a concept map where the processes flow.