Service Department Charges and Activity Bases
Harold Corporation, a manufacturer of electronics and communications systems, uses a service department charge system to charge profit centers with Computing and Communications Services (CCS) service department costs. The following table identifies an abbreviated list of service categories and activity bases used by the CCS department. The table also includes some assumed cost and activity base quantity information for each service for April.
|
CCS Service
Category
|
Activity Base
|
Budgeted Cost
|
Budgeted Activity
Base Quantity
|
|
Help desk
|
Number of calls
|
$94,800
|
|
2,400
|
|
|
Network center
|
Number of devices monitored
|
620,550
|
|
9,850
|
|
|
Electronic mail
|
Number of user accounts
|
71,500
|
|
6,500
|
|
|
Local voice support
|
Number of phone extensions
|
163,680
|
|
9,300
|
|
One of the profit centers for Harold Corporation is the Communication Systems (COMM) sector. Assume the following information for the COMM sector:
The sector has 2,000 employees, of whom 40% are office employees.
All the office employees have a phone, and 80% of them have a computer on the network.
90 percent of the employees with a computer also have an e-mail account.
The average number of help desk calls for April was 1 call per individual with a computer.
There are 230 additional printers, servers, and peripherals on the network beyond the personal computers.
a. Determine the service charge rate for the four CCS service categories for April. Round your answers to two decimal places.
|
CCS Service Category
|
Service Charge Rate
|
|
Help desk
|
$ _____________
|
|
Network center
|
$ ____________
|
|
Electronic mail
|
$____________
|
|
Local voice support
|
$____________
|
b. Determine the charges to the COMM sector for the four CCS service categories for April.
|
Help desk charge $___________
|
|
Network center charge $__________
|
|
Electronic mail charge $__________
|
|
Local voice support charge $____________
|