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Guest contact employees must be trained

Q: Identify and explain the four skill areas in which guest contact employees must be trained. Which of these, in your opinion, is the most important? Why?

Ref: Reid, R. D., & Bojanic, D. C. (2010). Hospitality marketing management (5th ed., 488-490). Hoboken, NJ: John Wiley & Sons, Inc.

Attachment:- Training Guest-Contact Personnel.rar

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