1. Research suggests that leaders who possess _______ traits are able to _______ influence followers’ behaviors and performance.
A. positive; positively
B. negative; positively
C. negative; negatively
D. positive; negatively
2. Giorgio intentionally inserted an Internet worm into his company's computer systems because he received low evaluation scores this period. Giorgio is guilty of:
A. Employee resistance to change
B. Gross negligence
C. Just cause
D. Serious misconduct
E. A mistake
3. Taylor did not lock the safety guard on the vertical saw at the lumber yard, despite being trained on safety protocol. Taylor’s conduct could have harmed coworkers or customers. This type of conduct is called:
A. gross negligence
B. plan commitment
C. legal violation
D. a coaching attempt
4. Coaching is way to provide ongoing feedback to employees about _____________.
A. resistance to change
B. educational opportunities
C. job performance
D. cultural change
5. Danika taught Ella some new customer service strategies and encouraged her to try them for a while to see which strategies worked best for her and her customers. Danika is using the _________ style.
A. consultative
B. empowering
C. autocratic
D. participative