Gibson tells all its sales personnel to offer 20 percent


The question is from Hypothetical Agent's Duties to Principal: Illiana is a traveling sales agent. Illiana not only solicits orders but also delivers the goods and collects payments from her customers. Illiana places all payments in her private checking account and at the end of the month draws sufficient cash from her bank to cover the payments made. Giberson Corp., Illiana's employer, is totally unaware of this procedure. Because of a slowdown in the economy, Gibson tells all its sales personnel to offer 20 percent discounts on orders. Illiana solicits orders, but she offers only 15 percent discounts, pocketing the extra 5 percent paid by customers. Illiana has not lost any orders by this practice, and she is rated as one of Giberson's top salespersons. Giberson now learns of Illiana's actions. Fully discuss Giberson's rights in this matter? 

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Strategic Management: Gibson tells all its sales personnel to offer 20 percent
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