Forms of grievances: a grievance may take any one of the following forms:
Factual: a factual grievance arises when legitimate needs of the employees remain unfulfilled; wage hike has been agreed but not implemented citing various reasons. These grievances reflect the draw backs in the implementation of the organizational policies.
Imaginary: when an employee's dissatisfaction of any valid reason but because of wrong perception, wrong attitude or wrong information he has. Such a situation may create an imaginary grievance. Though management is not at fault in such instances, still it has to clear the fog immediately. However, such grievances can have far reaching consequences on the organization because the employees are likely to develop an altogether negative attitude towards the organization which decreases their effectiveness and involvement in the work.
Disguised: an employee may have dissatisfaction for reasons that are unknown to him. In general organizations consider the basic requirements of their employees. Psychological needs of the employees such as need for the recognition, affection, power, achievement etc. are normally unattended and ignored. For instance, an employee complaining very strongly about the working conditions in the office may in turn be seeking some recognition and appreciation from his or her colleagues. Hence, disguised grievances should also be considered since they do have far reaching in case they are unattended and ignored.