1) Explain why you, as an administrator, need a basic knowledge of computer hardware.
2) Why is it important for an administrator to have a basic understanding of the programming language of a new hospital application?
3) What are the advantages and disadvantages of using thin clients to connect to your facilities network?
4) While on vacation, one of Apple's board of directors relatives had to have an emergency procedure done at your facility. In gratitude, Apple donated iPads to your facility. How are you going to put them to use?
5) Explain why the call center is the face of your IT department.
6) Why is unplanned IT work so costly to a facility?
7) What is a SLA (Service Level Agreement)? Should you have a SLA at your facility?