Assignemnt
Review the case study "Elaine's Challenging Experience" in the course textbook. Then, write a two-page paper that addresses the criteria below.
1) Explain the sources of conflict in Elaine's interaction with customer service and David.
2) Explain the ways you would assess Elaine's approach to managing the conflict.
3) Identify advice that you would give, as a leader, to Elaine to improve her interactions and conflict management.
Use the information you learned throughout the unit to support your interpretations of the case. Outside resources are not a requirement for this assignment.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Textbook: McShane, S. L., & Von Glinow, M. A. (2018). Organizational behavior: Emerging knowledge, global reality (8th ed.). New York, NY: McGraw-Hill Education.