Explain thoroughly and defend why mediation is such an


1. Explain the difference between Moral Hazard and Morale Hazard (Give examples of each one). Why is Moral Hazard an important concept to an insurance company?

2. Explain thoroughly and defend why Mediation is such an effective means of conflict resolution. List at least three arguments to support your answer.

3. How can you design effective procedures? Answer in 150 to 200 words.

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Operation Management: Explain thoroughly and defend why mediation is such an
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