Engineering and Construction:
Quality assurance
Task 1: Learning Outcome:
Explain the principles of total quality management (TQM) in relation to a specific application.
• Explain three of the following quality management principles relevant to your company.
1. Customer focused organisation
2. Leadership
3. Involvement of people
4. Process approach
5. Systematic approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships
(300 words)
Task 2: Learning Outcome:
Evaluate management structure that can lead to an effective quality organisation.
Evaluate two key roles in the management structure and explain how they can contribute to effective quality assurance and high customer satisfaction (200 words)
Task 3: Learning Outcome
Analyse the application of TQM techniques in an organisation
Analyse the impact of applying TQM in your company on the engineering processes, production and work flow (300 words)
Task 4: Learning Outcome
Identify the key factors necessary for the implementation of a quality assurance (QA) system within a given process.
There are many key factors those are necessary for the implementation of QA system within any processes of a production company, describe in detail how two of these factors can be used to improve the quality of the product. (200 words)
Task 5: Learning Outcome
Report on the applications of quality control techniques.
Statistical quality control techniques such as standard deviation and control charts are used for quality control of your company. Investigate and report on the use of one of these techniques in your company. (200 words)