Explain the dimensions of servqual framework and relate the, Operation Management

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Explain the dimensions of servqual framework and relate the

Explain the dimensions of SERVQUAL framework and relate the same to a service organization of your choice for measurement of service quality gaps.

Illustrate how a service firm that you are familiar with has implemented successfully strategies for managing both demand and capacity.

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Operation Management: Explain the dimensions of servqual framework and relate the

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