1. With all this emphasis on communication, isn’t there a danger of overcommunicating?Is it ever possible to overcommunicate?
2. Explain the three estimates an employee makes about a work assignment in deciding whether he or she will try harder.
3. When a manager is thinking of counseling an employee, should the emphasis be placed on behavior, performance, or attitude? Why?
4. Explain the difference between a supervisor’s judgmental role in organizational control and his or her problem-solving and decision-making role.