Discussion Post
Choose a services cape for a business with which you are familiar and list key physical attributes of the services cape and their impact on customer service and value. Explain how the services cape sets the behavioral setting for your example. -The services cape is all the physical evidence a customer might use to form an impression. The services cape also provides the behavioral setting where service encounters take place.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.