Francesca is a supervisor for a small team of female and male employees at a professional human and health services organization. She has been an employee at this office for three years, and in the supervisory position for the past two years. She is known as a person who follows rules, and treats everyone fairly. Lately Francesca placed an employee on probation for violating a known company policy. The employee has received additional training on this policy and has been provide a written warning stating she may be terminated if found violating the policy again. Yesterday another supervisor came to Francesca to report that the employee violated the policy again, which warrants termination. Francesca needs to communicate the termination to the employee.
Answer the subsequent questions to help formulate your communication strategy.
A. Who is the communicator?
B. Explain what is the general communication objective for this scenario?
C. Which communication styles (Tell, Sell, Consult, Join) should the communicator use and why?
D. Show who is the audience in this communication?
E. Explain what does your audience know, and expect?
F. Show how do you think the audience feels?
G. Will the audience be biased? If so, will it be negative or positive, and why is there bias?
H. Explain how should Francesca emphasize your message?
I. Explain how should Francesca organize her message? Provide an example using the correct channel choice(s)?