Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What “moments of truth” would a customer at Disney World encounter? Think about the total experience including lodging, food service, shopping, and transportation, as well as theme park attractions and operations.
Your initial response must be 500 words minimum and must include references from at least three articles or journals. Additionally, post two more notes to your classmates as a response to the initial responses posted by them. Interaction in the discussion board with classmates promotes learning. “I agree” and “Good post” are not quality responses. One liner responses are not acceptable. Your follow up response to classmates must be substantial in quality.