Explain how and why the internet makes market segmentation


1. How are TOC and House of Quality different from or related to each other? Can they be used together?

2. Explain how and why the Internet makes market segmentation easier.

3. What are the quality problems with Children Hospital? Describe some of the operational changes to the process(es) to solve the dirty linen problem.

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Operation Management: Explain how and why the internet makes market segmentation
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