You and other HR managers are working with training consultant on program for cross-cultural supervisors. You are contributing information and expertise in area of dealing with conflicts when they arise on team, with focus on how areas of conflict can be complicated by cultural differences in team members.
Problem: Training consultant has asked you to create notes for them explaining two conditions where you saw that communication issues on team you were involved in that caused serious misunderstanding and led to problems.
If problem was caused by only one member, was problem obvious to others, or were you only person who noticed it? How did you deal with it?
If problem was mainly between two team members and didn't directly involve others on team, what caused this problem? How did team deal with it?
They want you to recommend communication strategy which would have prevented these issues.