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Exceeding customer expectation

Question 1-Discuss what it means to exceed customer expectations. Provide examples of how to do so.

Question 2-What are some examples of historical events that illustrate the effects of poor quality on an organization's strategic plan? Or, vice versa, what are some examples of historical events that illustrate the effects of good quality on an organization's strategic plan.

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Other Management: Exceeding customer expectation

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Other Management: Exceeding customer expectation

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