Question 1. Provide an example requiring conflict management. Discuss how the incident was handled, what the results were, and what might have been done to improve the situation.
Question 2. List the types of communication in use on your projects. For each communication type determine the following:
- The intent of the communication
- The recipient(s) of the communication and their needs/expectations
- The mode of communication
- The expected results of the communication
- How the communication is documented
- Your recommendations for improving the communication