Assignment:
Each group is required to prepare a visual presentation using key concepts and theories drawn from topics 1-9. The task is to examine a case of a relationship in the hospitality and tourism industry where managers and employees work side by side. An example of a situation of this type may be the front desk work station in a hotel, housekeeping functions, or restaurant activities (e.g. where the Chef and the Maitre D must co-ordinate their individual activities towards the customer to ensure service is delivered as expected).
As a group you need to critically evaluate a chosen relationship and discuss how these services could be (or have been in the last 5 years) augmented with the use of technology to enhance the overall quality of the service, to benefit the business and to improve customer satisfaction. ft is important to remain mindful of the product or services target market to ensure that the business continues to meet market demand. (Use Hospitality and Tourism related examples; including the Airline, Hotel, Food & Beverage or other businesses as an example).