Essay Homework
Consider the following scenario:
As the manager of a busy call center for a healthcare organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.
Using the Sample Proposal Template example, write a 800 words proposal in which you:
I. Explain strategies you will use to create an effective team that can help you improve efficiency and customer service in your department.
II. Why are teams essential?
III. How are teams used in other industries, such as aviation, auto racing, and the military?
IV. What best practices from other industries could be applied in the healthcare industry?
V. Explain organizational processes that will affect or influence the decision-making process to improve efficiency and customer service.
VI. Propose what resources or tools can be offered to your staff to help with efficiency and customer service using the additional funds available.
Format your homework according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.