The Processes of Organizations:
When processes don't work well, problems result. Organizational survival depends on information and communication and good decision-making depends on selecting proper goals and identifying ways to achieve them. Ethical issues permeate managerial decision-making and usually managers display their moral and personal values when they make decisions.
The Basis for Understanding Behavior:
Variables that influence individual behavior include:
Abilities and skills, Background and Demographic variables
Whether any manager can modify, mold, or reconstruct behaviors is much debated among behavioral scientists and managerial practitioners.
Individual Behavior:
To understand individual differences, managers must:
Observe and recognize the differences
Study variables that influence individual behavior
Discover relationships among the variables
Research observations on behavior:
Behavior is caused.
Behavior is goal directed.
Behavior that can be observed is measurable.
Behavior that is not directly observable is also important in accomplishing goals.
Behavior is motivated.
Questions to help managers focus on performance problems:
Does the employee have the skill/ability to perform the job?
Does the employee have the resources to perform the job?
Is the employee aware of the performance problem?
When did the performance problem surface?
How do the employeeâ??s co-workers react to the performance problem?
What can I do as a manager to alleviate the performance problem?