Case Scenario:
You are the Sales Manager for Technocrat Gizmos, and your department is in desperate need of new Sales Associates. You post a job description in a local newspaper:
Sales job, experience preferred but not required. Candidates must be professional, clean-cut, and highly personable. Ability to troubleshoot and solve Technocrat Gizmo technical issues. Some training required. Commission based, but our most successful employees use a no-pressure sales approach.
Questions:
Make suggestions for one or more selection devices that would identify the best candidates for the job.
What challenges could arise from standardizing employee selection programs in a multinational organization? How are those management challenges similar to challenges encountered by organizations that accommodate employee diversity? Provide examples.