Question 1. Describe the elements of the communication process. Give an example of each part of the model as it exists in the classroom during communication between teachers and students.
Question 2. What communication channel would you select if you had to give an employee feedback about the way he mismanaged a call with a key customer? What channel would you use to announce to all employees the deadline for selecting new health-care plans? Explain your choices.
Question 3. What are the characteristics of an effective listener? How would you rate yourself on those characteristics?