Effectiveness of knowledge management initiatives
Problem:
I am looking for 5-7 pages of facts and information on the most appropriate metrics for an organization to use to measure the effectiveness of its knowledge management initiatives. Please include 3 or more references with quotes.
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"To what degree do IT managers and top managers need to use the same vocabulary to talk about things like KM?"
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Appropriate metrics for an organization to use to measure the effectiveness of its knowledge management initiatives.
I want 5-7 pages of facts and information that discuss the relationship between organizational communications and knowledge management.
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