1. Shortly after World War 2, while in Japan, Dr. Deming described the “chain reaction” relationship between improving quality and a firm’s return on investment. Do you think that the chain reaction model that he proposed is still relevant in today’s global market? If not, why?
2. Give an overview of your discussion on MRP II / ERP concept. What factors should be considered by industry in applying this concept. Show case examples from the journal on the application of this concept.
3. What are the potential negative impacts on people in the change process? How can organizations and leaders initiate to help people?