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Distinctive service characteristics-high end auto dealership

This question pertains to graduate level - Operations Management course.

Discuss the 5 distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.

1. Intangibility

2. Perishability

3. Heterogeneity

4. Simultaneity

5. Customer Participation in the service process

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Solution Preview :

Prepared by a verified Expert

Other Management: Distinctive service characteristics-high end auto dealership

Reference No:- TGS01446794

Have a Question? (oR Write a Review)

Recent Questions Asked Other Management

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Solution Preview :

Prepared by a verified Expert

Other Management: Distinctive service characteristics-high end auto dealership

Reference No:- TGS01446794

Recent Questions Asked Other Management

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Q : Distinguish between fixed and variable costs

Q : Writing an inter-office memorandum

Q : What is a third party logistics provider

Q : Distinctive service characteristics-high end auto dealership

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Q : Difference between profit-sharing plans and cola

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