Discuss the “the customer is always right” attitude.
Please provide detailed responses to the following questions:
1. As a customer, do you believe that you are always right and that companies should cater to what you want to have?
2. As an employee, what do you do when you believe the customer is right, but the company leaves you no option to assist the customer?
3. As the management of a business, what can you do to empower your employees to help customers, but prevent them from “giving away the farm?”
(Subject -Service Sector Management)
Please make sense