Assignment
For this project, you are tasked with developing a change management plan that will be designed to improve quality in an acute care hospital in your community. This hospital has a poor Healthcare Effectiveness Data and Information Set (HEDIS) and ORYX quality metrics, and low patient satisfaction. Further, government regulations and Joint Commission accreditation standards are not being met. Financial ruin seems imminent. Your plan will be 5-7 pages, excluding cover page, abstract page, and reference page. When constructing your plan, conduct research using peer-reviewed sources to determine the following:
• Identify goals and objectives that are expected to be met.
• Provide an overview of HEDIS and ORYX measures, and describe the importance of those measures to the hospital and how the hospital can improve metrics in both measures.
• Discuss the role that patient satisfaction plays in reimbursement and how you propose to improve patient satisfaction in the hospital.
• Determine communication approaches for change management among clinicians and nonclinicians throughout the organization.
• Identify and explain the quality improvement and evaluation method(s) that will be utilized to determine the progress of the change management plan.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.