Discuss building customer loyalty and retention
Service Strategies:
a. Building customer loyalty and retention
b. Service recovery considerations after failure
c. Strategies for improving service quality and productivity
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List and discuss the six steps in the job analysis process. Your answer should be broken down into six distinct sections/paragraphs.
What strategies might be applied if conflict does arise.What is the manager's role in conflict management
Following the guidelines from the above readings, write a resume and a cover letter applying for the job.
Describe how the HR program /policy / process / procedure / initiative that has been proposed should be changed.
Building customer loyalty and retention.Service recovery considerations after failure
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It consists of the analysis, decisions, and actions an organization undertakes in order to create and sustain competitive advantages.
Straight extension of the product means introducing a customized product to the foreign market with existing marketing strategy
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