Assignment:
Assume you have used an online service such as Orbitz or Travelocity to make an airline reservation. The following day, you receive an e-mail containing a questionnaire asking you to rate the quality of the experience. Discuss both the advantages and disadvantages of using this form of questionnaire delivery.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.