Differentiate between customer-facing and business-facing, Operation Management

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Differentiate between customer-facing and business-facing

1. Differentiate between customer-facing and business-facing Processes, give examples.

2. Use a Company scenario to support your answer.How can Porter’s 5 force model be used to measure /describe a company’s competitive advantage?

3. Discuss application/uses of Johari Windo's model of communication.

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Operation Management: Differentiate between customer-facing and business-facing

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Operation Management: Differentiate between customer-facing and business-facing

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