Developing a capacity plan for a health care operation


1) What is the starting point in developing a capacity plan for a health care operation?

• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation

2) In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?

• Level elements
• Future elements
• Past elements
• Cyclical elements

3) Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

• Reducing product quality during the assembly process
• Designing products so they can be manufactured by a virtual factory
• Reducing equipment in the production process
• Simplification of the product by reducing the number of separate parts

4) Which of the following is one of the principles of reengineering?

• Quality at the source
• Do not select suppliers on the basis of price alone.
• Have those who use the output of a process perform the process.
• Leverage high cost employees with lower cost employees.

5) Considering Hau Lee's uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

• Risk hedging
• Forward looking
• Efficient
• Agile

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Operation Management: Developing a capacity plan for a health care operation
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