Assignment: Business Intelligence Methods And Techniques
Length: Word document of 4-5 pages (excluding references and cover page)
• A description of the specific business performance methodologies (BPM) that the case study organization will use to measure business performance, and how each will be used to align strategies to actions in the organization as follows:
o Develop the necessary key performance indicators (KPIs) that will align the formulated strategy to the related metric.
- For example, a business strategy of improving customer performance might include KPIs with measurements of customer satisfaction, speed and accuracy of customer complaint resolution, and customer retention.
- Service performance strategies that are designed to improve service levels might include KPIs with measurements of service-call response rates, service level agreement continuance, and product return rates.
o Discuss how the KPI represents a strategic objective that measures performance against a related goal.
o Verify that each KPI has the following:
- Strategy
- Targets
- Ranges
- Encodings
- Time frames
- Benchmarks
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.