Assignment: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Task
Write 6 to 7 pages paper in which you:
a. Justify the use of a needs assessment for your company's proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.
b. Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
c. Justify a selected training method for customer service training.
d. Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.
e. Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
f. Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.