Assignment:
A case team completes jobs at a rate of 2 per hour, with actual processing times following an exponential distribution. Jobs arrive at rate of about one every 32 min and the arrival times are also considered exponential. Use queuing theory to answer the following questions:
a. What is the average cycle time?
b. What is the cycle time efficiency? (Hint: Remember that cycle time includes both processing time and waiting time.)
Provide complete and step by step solution for the question and show calculations and use formulas.