Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of 2.7 hours per call. Requests for copier repairs come in at a mean rate of 1.8 per eight-hour day (assume Poisson)
a. Determine the average number of customers awaiting repairs. (Round your answer to 2 decimal places.) Number of customers
b. Determine system utilization. (Round your answer to 2 decimal places. Omit the "%" sign in your response.) System utilization %
c. Determine the amount of time during an eight-hour day that the repairman is not out on a call. (Round your answer to 2 decimal places.) Amount of time hours
d. Determine the probability of two or more customers in the system. (Do not round intermediate calculations. Round your answer to 4 decimal places.) Probability