Problem:
Designing a Balanced Scorecard, new strategies, customer measures Refer to the In Practice description of Infosys on page 24.
Required
(a) Why would a company with Infosys's history find the Balanced Scorecard important for managing its growth and monitoring its performance?
(b) What customer measures would you recommend that Infosys use in its Balanced Scorecard?
(c) What employee measures would you recommend that Infosys use in its Balanced Scorecard?