Problem
1. Review the company's customer service charter document and create an extended customer service charter for your store only. You may wish to use bullet points for this additional service charter. At least 10 bullet points.
2. Create and design a complaint and feedback form for the store to have appropriate recordkeeping and tracking of complaints, returns, requests and feedback. Include all essential elements that should exist in a complaints and recordkeeping form.
3. Assuming the returns procedure was not detailed enough for the store, you will also prepare a detailed returns procedure for the store. A returns procedure is a step-by-step guide on how the customer returns will be processed in the store including the recordkeeping and the conditions of the return. At least 10 bullet points.