1. Describe your experience working in a customer service environment servicing internal and external customers using problem solving skills.
2. Read the Case Study on page 113 called Staff Motivation at Sharp HealthCare. Answer the following questions.
Would you make any recommendations to Sharp’s Pillars of Excellence? Why or why not?
3. Along with this Recreation and Wellness Intranet Project, part of the quality management plan, how would you address the "problem reporting and corrective action processes"?