1. Discuss two issues (or challenges) in developing an HOQ "based on your experience" through the Assignment.
2. Describe why service visualization is important (or useful) in service operations management based on your experience through the Assignments 3 and 5.
3. Describe what "quality" is and what "quality management" is in your own words based on the course.
4. How would you measure the quality of a mobile application service? Answer this question based on the course material.
5. Describe what SPC is based on your experience through the Assignment 5.
6. Describe the sampling distribution and its importance in SPC.
7. What is the difference between the use of control charts and the use of process capability indices? Describe at least two differences.
8. Discuss the difference between ME and MSE for forecasting accuracy measurement.
9. Decribe the two important performance measures L and W in Queueing Theory. What kinds of information do we need to know to calculate L and W?