Discussion Questions:
1. Describe the nature and extent of the literacy problem facing organizations today. How might this problem affect an organization’s attempt to introduce new technology (e.g., a computer-aided manufacturing system)? What are the possible solutions?
2. If you were responsible for designing a basic skills/literacy training program, what approach would you take? How would you determine the effectiveness of this program?
3. Identify two ways that advances in information technology have affected organizations today. What are the implications of these advances for HRD professionals in ensuring that workers will be able to make the most of them?
4. Explain why continuing education for professionals is important to both organizational and individual success. What kinds of program options would you provide for professionals—such as accountants and dietitians—who need professional certification?