You are to complete the following portions of your health care organization strategic plan:
-Name your health care organization.
-Describe the health care organization for which you are creating a strategic plan.
- Include details about the population it serves and the services provided.
-Identify the organization's core competencies.
- How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
- Identify the expectations and needs of the health care customer within that population.
-Define the organization's vision statement.
- Where do you want this organization to go?
- What is your personal vision for this organization?
- Does the organization address customer service within the vision statement?
- Does the organization address the commitment to quality and value?
- Does your vision statement involve the employees?
-Craft the organization's mission statement.
- What is the reason that this organization was created?
- Does the organization address customer service within the mission statement?
- Does the organization address the commitment to value and quality?
-Describe the health care organization's service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.
Be sure to address the following:
- How does your service strategy develop a culture of customer service?
- How does your service strategy create an environment for employees?
- Identify how your service strategy is linked to the organizational vision and mission
-Create a management performance plan that links action plans to the following issues:
- Motivation
- Empowerment
- Training
- Coproduction with patients and families
-Create an employee hiring, training, and retention plan that links action plans to the following issues:
- Motivation
- Empowerment
- Training
- Coproduction with patients and families
-Identify how your action plans are linked to the following within your organization:
- Vision statement
- Mission statement
- Service strategy